Reduce your support ticket volume and embrace the product-led approach by adding a help center to your mobile app.
Add a help center
The Help Center layout lets you create an in-app help center by linking to multiple guides to help your users use your app. You can add links to important support articles or a "Give us feedback" poll, or use deep links for a walkthrough guide to send your users to a specific location in the app.
The layout is predefined with button actions:
- Deep link to navigate your visitors to the desired location.
- Launch Guide to trigger customized walkthroughs for these pages.
Frequently asked questions
What are deep links?
Deep links send users directly to an app instead of a website or a store. They are used to send users to specific in-app locations, saving users time and energy locating a particular page themselves and significantly improving the user experience.
How do I know if my app has deep links?
Consult your app developers, as these are implemented in the application’s URL scheme (iOS Universal Links) or an intent URL (on Android devices).