Feedback document history

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This article summarizes important changes to the Pendo Feedback product documentation.

Date Articles Description
February 27, 2024

Product Areas in Feedback

Added clarification that one Product Area can be assigned to a request at a time.
January 10, 2024

Pendo Roadmap in Feedback

Added note that roadmaps in classic Pendo Feedback is different from the Roadmaps offering in the Discover platform.
September 20, 2023

Settings for Pendo Feedback

Added clarification for how to configure Subscription Name.
August 1, 2023

Customer view of Pendo Feedback

Grant Feedback access to customers

Added information and instructions about targeting the Feedback module in the Resource Center to specific user groups using segmentation.
July 24, 2023 Internal view of Pendo Feedback Added link to an article describing how revenue is added to Pendo Feedback.
July 4, 2023 Deal with similar requests Added information about what requests appear in the list of similar requests when a new request is being created.
June 29, 2023 Give product feedback to Pendo Moved article to Subscription > Resources and Support.
June 8, 2023 Import historical data into Feedback Added information about what happens in a CSV upload when a Visitor ID belongs to multiple Account IDs.
June 7, 2023 Manage requests in the Browse page Added a caution about what happens if you delete a Product Area that's included as a filter in a saved view.
June 5, 2023 Manage Team: Roles and Permissions in Feedback Updated permissions for the default Feedback Manager role in Pendo Feedback.
May 22, 2023 Notification emails in Feedback Added screenshot of an example internal engagement email.
April 20, 2023 Requests, votes, and priorities Added clarification of the difference between submitting a request on behalf of oneself versus on behalf of a customer or prospect. Added instructions on how to do both.
April 18, 2023

Internal view of Pendo Feedback

Give product feedback to Pendo

Added clarification that submitting a request about your own application is different from submitting a request to Pendo. The former is achieved using the Suggest option at the top of the left-side menu of Pendo Feedback. The latter is achieved through the Resource Center at app.pendo.io.
April 12, 2023 Internal view of Pendo Feedback Added description of Case Views in the table of most engaged accounts in the Customer Insights tab of the Feedback dashboard, which refers to the number of requests an account has viewed.
April 4, 2023 Developer's guide to installing Feedback Added information about installing Pendo Feedback with JSON Web token (JWT) to mitigate the risk of a bad actor attempting to impersonate another visitor if Feedback is published through the Resource Center.
March 29, 2023

Request status updates

Notification emails in Feedback

Product Areas in Feedback

Added information about how to change the visibility of Product Areas in requests and a note about what happens if the Product Area for a request is set to Team Only. Automatic emails are only sent to visitors if the Product Area of a request is visible to both teams and visitors.
March 15, 2023

Communicate what’s coming

Communicate releases

Publish guides from requests

Significant style, screenshot, and content updates for restructure effort.
March 14, 2023

Segment analytics by Feedback data

Analyze Feedback activity with the CEO Dashboard

Significant style, screenshot, and content updates for restructure effort.
March 14, 2023

Discovery with Demand Reports

Internal view of Pendo Feedback

Linked to other relevant articles, moved FAQs about inactive users from Internal view of Pendo Feedback to Discovery with Demand Reports, and added content from six other "how to" articles.
March 12, 2023

Overview of Pendo Feedback

Added information about two new articles:

Customer view of Pendo Feedback and Internal view of Pendo Feedback.

March 11, 2023

Requests, votes, and priorities

Created separate article to describe key components of requests in Feedback, including how to vote on and prioritize requests.
March 11, 2023

Review and manage requests

Added information about the Feedback dashboard as one of the methods for reviewing and grouping requests.
March 11, 2023

Customer view of Pendo Feedback

Internal view of Pendo Feedback

Created separate articles for the potential customer views of Pendo Feedback and the internal view of Pendo Feedback. Added these articles to the Take a tour of Pendo Feedback section.
February 28, 2023

Feedback for customer-facing teams

Feedback for product teams and managers

Updated use case content and structure of articles, merged content, and added content about granting access to customers.
February 17, 2023

Deal with similar requests

Customer engagement with Pendo Feedback

Moderate requests

Manage in-app Feedback notifications

Significant style, screenshot, and content updates for restructure effort, including moving content between articles.
February 17, 2023

Gather requests

Review and manage requests

Created separate articles for gathering requests and for reviewing and managing requests. Moved and merged content as appropriate. 
January 24, 2023

Feedback for product teams and managers

Significant best practice updates for Product teams, PMs, and process owners.
January 24, 2023

Feedback for customer-facing teams

Significant best practice updates for Sales, CS, and Support.
January 2, 2023

Add customers to Feedback

Significant style, screenshot, and content updates for restructure effort, including moving content between articles.
January 2, 2023

Customer engagement with Pendo Feedback

Significant style, screenshot, and content updates for restructure effort, including moving content between articles. Added recommendations for dealing with Feedback requests that are actually bug reports.
January 1, 2023 Launch Feedback and gather requests internally Significant style, screenshot, and content updates for restructure effort, including moving content between articles.
January 1, 2023

Grant Feedback access to customers

Added instructions for how to set up the Intercom integration as one of the ways of allowing customers to access Feedback to submit requests.
December 30, 2022

Import historical data into Pendo Feedback

Markdown in Feedback

Significant style, structure, and content updates for restructure effort.
December 30, 2022

Product Areas in Feedback

Significant style and content updates for restructure effort, including adding content for clarification and best practices.
December 24, 2022

Pendo Feedback account setup

Created separate article to describe the main tasks for getting started as a new customer of Pendo Feedback.
December 24, 2022

Request status updates

Notification emails in Feedback

Significant style, screenshot, and content updates for restructure effort, including moving content between articles.
December 24, 2022

Product Feedback Policy

Updated style and content in line with current recommendations and best practices.
December 24, 2022

Grant Feedback access to customers

Added recommendations and best practices for introducing customers to Pendo Feedback.
December 20, 2022

Settings for Pendo Feedback

Updated and added details about each of the settings available in Feedback Product Settings.
December 20, 2022

Feedback branding and appearance

Created separate article to describe branding and appearance options in Feedback, including instructions for changing the Feedback logo, favicon, and theme color, setting up email white label, setting up a subdomain white label, and changing your display name in Pendo.
December 20, 2022

Grant Feedback access to customers

Customer view of Pendo Feedback

Remove references to UI appearance and moved these to Customer view of Pendo Feedback, updated content, added content for limited customer visibility, and updated article style.
December 13, 2022

Tagging in Feedback

Added note about tags in Feedback being a feature that is only used and viewed by internal users, and clarified the difference between tags and Product Areas in Feedback. Removed out-of-date video.
December 14, 2022

Manage Team: Roles and Permissions in Feedback

Added information about how to edit roadmap permissions in the new version of Pendo Roadmaps in Feedback.
August 12, 2022

Manage Team: Roles and Permissions in Feedback

Added information about the seat-based pricing model for Pendo Feedback. Made significant updates to the article style and content.
July 6, 2022 Feedback branding and appearance Merged old content and added new content into this article as part of the restructure effort.
June 28, 2022

Manage requests in the Browse page

Added information and instructions for the newly released request visibility filter in the Browse page.
June 21, 2022

Manage requests in the Browse page

Removed references to the new Browse page experience being in beta.
June 16, 2022

Manage requests in the Browse page

Added information and instructions for newly released saved views feature in the Browse page.
June 15, 2022

Tagging in Feedback

Added information and instructions for auto-tagging in Feedback.
May 16, 2022

Tagging in Feedback

Updated out-of-date instructions and restructured the article.
May 13, 2022

Manage requests in the Browse page

Added information about existing views and numbers next to saved views in the Browse page.
May 13, 2022

Deal with similar requests

Significant style, screenshot, and content updates for restructure effort, including merging content from old articles.
April 21, 2022

Manage requests in the Browse page

Significant style, screenshot, and content updates for restructure effort.
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