This article summarizes important changes to the Pendo Listen (formerly Discover) product documentation.
References to Roadmaps in this article are specific to the Listen platform in Pendo. This is a new offering as of January, 2023 that's different from the Feedback Roadmap feature, which you can find out more about in Pendo Roadmap.
Similarly, mentions of feedback in this article refer to customer feedback collected in the Listen platform, specifically. This is a feature of Pendo Listen, and is separate from the classic Feedback product, which you can find out more about in Overview of Pendo Feedback.
| Date | Articles | Description |
|---|---|---|
| September 27, 2024 | Added information about the ability to delete labels from the filters at the top of Listen, as well as from within individual feedback items and ideas. | |
| September 18, 2024 | Roadmaps in Listen | Added information about the need to have the full Listen platform included in your subscription to be able to add ideas to roadmaps. Added information about permissions needed to update the status of initiatives, features, and ideas. |
| September, 13, 2024 | Changed article name to be more specific to idea tests. Added information about the ideas portal and about viewing idea test results from the Guide Metrics tab. | |
| September, 13, 2024 | Added information about the ideas portal as a way gathering evidence for your product ideas. | |
| September 11, 2024 | Two new articles describing the functionality of the ideas portal in Listen. | |
| September 4, 2024 | Added information about adding ideas to roadmaps and updated the link to Add, promote, and remove ideas in your roadmaps. | |
| September 4, 2024 | Added information about visibility of ideas in internal and external versions of roadmaps. Added a section summarizing the view and functionality of an externally shared roadmap. | |
| September 4, 2024 | Renamed article and included information about new functionality that allows you to add ideas directly to internal versions of your roadmaps. | |
| September 4, 2024 | Dedicated article for describing how to create, add, link, move, resize, and edit items on your roadmaps. | |
| September 4, 2024 | Updated screenshots and descriptions of the UI. Moved information about adding, creating, and editing items on a roadmap into its own article: Manage items in your roadmap. | |
| September 4, 2024 | Updated screenshots and descriptions of the UI. Added and updated information about linking and nesting items on a roadmap. Added information about adding ideas to roadmaps. | |
| September 2, 2024 | Added a section for instructions on how to delete an idea from the Validate page in Listen. | |
| August 21, 2024 | Added information about the ability to edit labels from the filters at the top of Listen, as well as from within individual feedback items and ideas. | |
| August 12, 2024 | Article describing best practices for labels, and instructions for creating and editing labels. | |
| August 6, 2024 | Article describing the roadmap sharing functionality in Listen. | |
| August 2, 2024 | Updated instructions and screenshots for the feedback form in Listen. | |
| July 17, 2024 | New article describing the functionality for the automation rules tool in Listen, currently in closed beta. | |
| July 16, 2024 | New article describing how to collect votes for your ideas as evidence for building them. | |
| June 26, 2024 | Added detail about default and favorite feedback views, how to share feedback views, and screenshots. | |
| June 25, 2024 | View feedback insights | Updated description and screenshots of the AI-powered summary for feedback views in line with UI updates. |
| June 25, 2024 | Added How it works section to add details about how filters work and who can view and edit a saved feedback view. | |
| June 25, 2024 | Clarified visibility of feedback and saved feedback views. | |
| May 15, 2024 | Two new articles that detail the integration between Pendo Listen and Jira. | |
| May 15, 2024 |
All articles in the Listen (formerly Discover) category of the Knowledge Base. |
Replaced references to Discover with the new product name, Listen. |
| April 18, 2024 |
Removed references to beta. |
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| April 18, 2024 |
Clarified that Visitor and Account fields in a CSV upload are case-sensitive. Removed references to beta. |
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| April 18, 2024 |
Removed unnecessary information and references to beta. |
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| April 9, 2024 |
Updated names of AI feature settings for Discover. |
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| April 8, 2024 |
Added link to API documentation for customers interested in adding feedback to Discover programmatically. |
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| April 2, 2024 |
Added information about how to find idea tests in Pendo. |
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| April 2, 2024 |
Restructured content and renamed articles to reflect the typical order of activities in Validate. |
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| March 11, 2024 |
Added new step to the CSV upload process that allows users to fix issues with the file of feedback they want to upload. |
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| February 29, 2024 |
Updated screenshots. |
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| February 29, 2024 |
Added information about the Visitor and Account columns for a CSV upload. |
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| February 29, 2024 |
Added information and updated screenshots to include Accounts filter. |
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| February 29, 2024 |
Added an information architecture section to highlight how Discover is organized and how feedback, ideas, and roadmaps are connected and used. Added information about the tabs in an individual feedback view. |
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| February 29, 2024 |
Article describing instructions for how to add feedback sources, including CSV uploads, guide poll imports, and Salesforce. |
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| February 29, 2024 |
Article summarizing the main actions that can be undertaken from the details of an individual idea in Validate. |
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| February 12, 2024 |
Moved and linked to details about Product Areas and labels in the new Grouping with product areas and labels in Discover article. |
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| February 12, 2024 |
New article describing Product Areas and labels in Discover, including best practices and how to assign them to feedback items and ideas. |
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| February 9, 2024 |
Added section describing how to use product areas and labels for grouping and categorizing ideas in Validate. |
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| February 9, 2024 |
Added an overview summarizing the role of votes, idea tests, and account revenue in Validate, and other related activities, including comparing and prioritizing ideas, and viewing ROI. |
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| February 9, 2024 |
Updated language around feedback items in Discover. Added example use case for labels on feedback items in Discover. |
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| February 9, 2024 |
Restructured article and added section for bulk-linking feedback items to an idea. |
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| February 9, 2024 |
Added information about the multi-selection column, and about the source column and filter in a feedback view. |
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| February 9, 2024 |
Added information about the wand icon in the Linked ideas column of a feedback view and in the Votes column of the Ideas table in Validate. Added information about how to edit columns. |
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| February 9, 2024 |
Updated information about filters and columns in the Ideas tab of Validate. Updated name of article (from Validate ideas: Overview of functionality) to match the corresponding article in Gather feedback. Moved information about roles and permissions to the Roles and permissions article. |
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| February 9, 2024 |
Added information about the ability to filter by specific feedback sources. |
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| February 9, 2024 |
Added information about the value that should be entered in the App column for a CSV upload. |
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| February 9, 2024 |
Added information about enabling feedback summaries in Subscription Settings to allow Pendo to automatically create titles for poll responses that are sent to Discover as feedback items. |
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| February 5, 2024 |
Added section for instructions on adding other feedback sources to Discover, including CSV uploads, guide poll imports, and Salesforce. |
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| January 31, 2024 |
Added section summarizing the AI features available for Pendo Discover and how to enable these features. |
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| January 31, 2024 |
Added information about how enable AI-assisted summaries. Added link to information about creating and saving custom views of feedback in Discover. |
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| January 31, 2024 |
Updated screenshot and added instructions for accepting or rejecting suggested feedback items to link to a new idea. |
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| January 31, 2024 |
Added information about suggested ideas from the Pendo AI assistant and ways of linking ideas to feedback items. |
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| January 31, 2024 |
Added instructions about how to change the default value that appears in the Account column of a table view of feedback in Discover. |
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| January 17, 2024 |
Updated screenshots to reflect changes to the UI for other features. |
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| January 17, 2024 |
Added an article providing instructions for new functionality allowing users to promote ideas to roadmap features. |
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| January 17, 2024 |
Created dedicated article for adding workarounds to ideas, to include the the original method for adding workarounds and the new workflow from the Actions button in an individual idea. |
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| January 16, 2024 |
Updated instructions to be in line with the workflow from the Actions button in an individual idea. Also added screenshots for all three ways of linking feedback items to an idea. |
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| January 16, 2024 |
Updated screenshots and instructions to be in line with the workflow from the Actions button in an individual idea. Also moved the introductory section to an overview for all available Actions in Validate ideas: overview of functionality. |
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| January 16, 2024 | Added a new Actions section to summarize the four activities that can be taken from the Actions button in the details of an individual idea: link feedback to and idea, add workarounds to an idea, create segments from idea voters, and promote an idea to roadmaps. | |
| January 16, 2024 |
Updated some of the details in The product lifecycle section to clarify the connection between features of Discover. |
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| December 22, 2023 | Added information about the different ways to add votes to an idea. | |
| December 21, 2023 | Added details about the ability to watch a replay of a feedback submission from the details of an individual feedback item. | |
| December 21, 2023 | Added note about the ability to share the feedback form in discover without showing the recipient the rest of Pendo. Edited best practices. | |
| December 6, 2023 | Removed references to Pendo Engage. | |
| November 8, 2023 | Added information about the new ability to state from what month Q1 starts in timeline roadmaps. | |
| November 7, 2023 | New section (Gather feedback) and articles for the Discover platform. | |
| November 7, 2023 | Added details about the ability to add and view workarounds for ideas. Updated title to reflect content of the article. | |
| November 7, 2023 | New section (Take a tour of Discover) and articles for Feedback in Discover. | |
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October 13, 2023 |
Updated screenshots, gifs, terminology, and instructions. | |
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October 5, 2023 |
Added details about statuses in Roadmaps, updated screenshots to reflect new backlog and add-to-roadmap experiences, and clarified that item resizing is specific to the timeline roadmap template. | |
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October 3, 2023 |
Added instructions for editing the style, location, and behavior of idea tests. | |
| October 3, 2023 | Added clarification about the maximum number of ideas per idea test and how importance ratings work. | |
| August 16, 2023 |
Added information about roadmap templates. |
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| July 24, 2023 |
Add link to an article describing how revenue is added to Pendo Engage, which can then be used in Validate. |
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| July 14, 2023 |
Added information about deleting an idea from within the Ideas table. |
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| July 13, 2023 |
Added information and updated the screenshot for the full-screen view of the Create Idea form. |
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| July 26, 2023 |
Added information and screenshots describing the end-user view of both single-page and multi-page ideas tests. Added a procedural step for creating an ideas test where the creator chooses between these two ideas test views. |
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| June 7, 2023 | Added information about what the ARR column in the Ideas table refers to and where it comes from. | |
| June 7, 2023 | Compare and prioritize ideas in the Analysis tab | Added information about where Revenue in the Top Ideas visualization in the Analysis tab of Validate comes from |
| June 7, 2023 | View Return on Investment (ROI) for Validate | Added information about where the time saved estimate comes from and how it's calculated. |
| May 20, 2023 | Create and test ideas in Validate | Added details about the end-user (visitor) experience of idea tests. |
| May 20, 2023 | Compare and prioritize ideas in the Analysis tab | Added details about the Prioritization visualization, including what that the visualization only includes up-votes and what the bubble sizes indicate. |
| May 12, 2023 | Validate ideas | Moved content to two new articles to accommodate releases and content gaps. This article is now an overview of key functionality in Validate. |
| May 12, 2023 | New article dedicated to instructional content for creating Ideas and Idea Tests in Validate, including adding votes and viewing results. | |
| May 12, 2023 | Compare and prioritize ideas in the Analysis tab | New article dedicated to instructional content for using and interpreting the visualizations in the Analysis tab of Validate. |
| May 3, 2023 | Validate ideas | Updated roles and permissions for internal users of Validate. The Viewer role was added to the list, Contributor is the default role, and Managers can now create Idea Tests without Guide permissions. You still need Guide Publish permissions to publish an idea test. |
| March 23, 2023 | View Return on Investment (ROI) for Validate | New article for describing the newly released ROI tab in Validate, which provides summary estimates of time and money saved with Validate. |
| March 23, 2023 | Create segments from idea voters | New article describing how to create segment rules that use votes on Ideas in Validate as the data source. |
| March 8, 2023 |
UI changes following the new "Add to Roadmap" experience and how users resize items. |
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| February 17, 2023 |
Article providing instructions for creating and editing roadmaps. |
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| February 17, 2023 | Article providing an overview of Roadmaps functionality. | |
| January 24, 2023 | Updates to screenshots and descriptions of functionality following post-release updates to Validate and how it works. | |
| January 21, 2023 | New article for describing Validate as a beta offering, including instructions for how to use its main initial functionality. |