Listen document history

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This article summarizes important changes to the Pendo Listen (formerly Discover) product documentation.

References to Roadmaps in this article are specific to the Listen platform in Pendo. This is a new offering as of January, 2023 that is different from the Feedback Roadmap feature, which you can find out more about in Pendo Roadmap

Similarly, mentions of feedback in this article refer to customer feedback collected in the Listen platform, specifically. This is a feature of Pendo Listen, and is separate from the Feedback product, which you can find out more about in Overview of Pendo Feedback.

Date Articles Description
May 15, 2024

Jira integration with Pendo Listen

Set up the Jira integration with Pendo Listen

Two new articles that detail the integration between Pendo Listen and Jira.
May 15, 2024

All articles in the Listen (formerly Discover) category of the Knowledge Base.

Replaced references to Discover with the new product name, Listen

April 18, 2024

Collect customer feedback

Manage feedback in Discover

Save custom views of feedback

Add workarounds to ideas

Link feedback items to ideas

Removed references to beta.

April 18, 2024

Connect feedback sources

Clarified that Visitor and Account fields in a CSV upload are case sensitive. Removed references to beta.

April 18, 2024

View feedback insights

Removed unnecessary information and references to beta.

April 9, 2024

Overview of Pendo Discover

Updated names of AI feature settings for Discover.

April 8, 2024

Collect customer feedback

Added link to API documentation for customers interested in adding feedback to Discover programmatically.

April 2, 2024

Test ideas in Validate

Added information about how to find idea tests in Pendo.

April 2, 2024

Create and manage ideas in Validate

Test ideas in Validate

Restructured content and renamed articles to reflect the typical order of activities in Validate.

March 11, 2024

Connect feedback sources

Added new step to the CSV upload process that allows users to fix issues with the file of feedback they want to upload.

February 29, 2024

Compare and prioritize ideas in the Analysis tab

Updated screenshots.

February 29, 2024

Connect feedback sources

Added information about the Visitor and Account columns for a CSV upload.

February 29, 2024

Overview of Pendo Discover

Grouping with Product Areas and labels in Discover

Manage feedback in Discover

View feedback insights

Manage ideas in Validate

Added information and updated screenshots to include Accounts filter.

February 29, 2024

Overview of Pendo Discover

Added an information architecture section to highlight how Discover is organized and how feedback, ideas, and roadmaps are connected and used. Added information about the tabs in an individual feedback view. 

February 29, 2024

Connect feedback sources

Article describing instructions for how to add feedback sources, including CSV uploads, guide poll imports, and Salesforce. 

February 29, 2024

Act on ideas

Article summarizing the main actions that can be undertaken from the details of an individual idea in Validate.

February 12, 2024

Collect customer feedback

Manage feedback in Discover

Manage ideas in Validate

Moved and linked to details about Product Areas and labels in the new Grouping with product areas and labels in Discover article.

February 12, 2024

Grouping with Product Areas and labels in Discover

New article describing Product Areas and labels in Discover, including best practices and how to assign them to feedback items and ideas.

February 9, 2024

Manage ideas in Validate

Added section describing how to use product areas and labels for grouping and categorizing ideas in Validate.

February 9, 2024

Create and test ideas with Validate

Added an overview summarizing the role of votes, idea tests, and account revenue in Validate, and other related activities, including comparing and prioritizing ideas, and viewing ROI.

February 9, 2024

Collect customer feedback

Updated language around feedback items in Discover. Added example use case for labels on feedback items in Discover.

February 9, 2024

Link feedback items to ideas

Restructured article and added section for bulk-linking feedback items to an idea.

February 9, 2024

Manage feedback in Discover

Added information about the multi-selection column, and about the source column and filter in a feedback view.

February 9, 2024

Manage feedback in Discover

Manage ideas in Validate

Link feedback items to ideas

Added information about the wand icon in the Linked ideas column of a feedback view and in the Votes column of the Ideas table in Validate. Added information about how to edit columns.

February 9, 2024

Manage ideas in Validate

Updated information about filters and columns in the Ideas tab of Validate. Updated name of article (from Validate ideas: Overview of functionality) to match the corresponding article in Gather feedback. Moved information about roles and permissions to the Roles and permissions article.

February 9, 2024

Manage feedback in Discover

Added information about the ability to filter by specific feedback sources.

February 9, 2024

Collect customer feedback

Added information about the value that should be entered in the App column for a CSV upload.

February 9, 2024

Overview of Pendo Discover

Collect customer feedback

Added information about enabling feedback summaries in Subscription Settings to allow Pendo to automatically create titles for poll responses that are sent to Discover as feedback items.

February 5, 2024

Collect customer feedback

Added section for instructions on adding other feedback sources to Discover, including CSV uploads, guide poll imports, and Salesforce. 

January 31, 2024

Overview of Pendo Discover

Added section summarizing the AI features available for Pendo Discover and how to enable these features.

January 31, 2024

View feedback insights

Added information about how enable AI-assisted summaries. Added link to information about creating and saving custom views of feedback in Discover.

January 31, 2024

Create and test ideas with Validate

Updated screenshot and added instructions for accepting or rejecting suggested feedback items to link to a new idea.

January 31, 2024

Link feedback items to ideas

Added information about suggested ideas from the Pendo AI assistant and ways of linking ideas to feedback items.

January 31, 2024

Manage feedback in Discover

Added instructions about how to change the default value that appears in the Account column of a table view of feedback in Discover.

January 17, 2024

Create and test ideas with Validate

Updated screenshots to reflect changes to the UI for other features.

January 17, 2024

Promote ideas to your roadmaps

Added an article providing instructions for new functionality allowing users to promote ideas to roadmap features.

January 17, 2024

Add workarounds to an idea

Created dedicated article for adding workarounds to ideas, to include the the original method for adding workarounds and the new workflow from the Actions button in an individual idea. 

January 16, 2024

Link feedback items to ideas

Updated instructions to be in line with the workflow from the Actions button in an individual idea. Also added screenshots for all three ways of linking feedback items to an idea.

January 16, 2024

Create segments from idea voters

Updated screenshots and instructions to be in line with the workflow from the Actions button in an individual idea. Also moved the introductory section to an overview for all available Actions in Validate ideas: overview of functionality.

January 16, 2024

Validate ideas: overview of functionality

Added a new Actions section to summarize the four activities that can be taken from the Actions button in the details of an individual idea: link feedback to and idea, add workarounds to an idea, create segments from idea voters, and promote an idea to roadmaps.
January 16, 2024

Overview of Pendo Discover (beta)

Updated some of the details in The product lifecycle section to clarify the connection between features of Discover.

December 22, 2023

Validate ideas: overview of functionality

Added information about the different ways to add votes to an idea.
December 21, 2023

Manage feedback in Discover

Added details about the ability to watch a replay of a feedback submission from the details of an individual feedback item.
December 21, 2023

Collect customer feedback

Added note about the ability to share the feedback form in discover without showing the recipient the rest of Pendo. Edited best practices.
December 6, 2023

Create and edit roadmaps

Roadmaps in Discover

Create and edit roadmaps

Removed references to Pendo Engage.
November 8, 2023

Roadmaps in Pendo Engage

Create and edit roadmaps

Added information about the new ability to state from what month Q1 starts in timeline roadmaps.
November 7, 2023

Overview of Pendo Discover

Link feedback items to ideas in Validate

New section (Gather feedback) and articles for the Discover platform.
November 7, 2023

Validate ideas: Overview of functionality

Added details about the ability to add and view workarounds for ideas. Updated title to reflect content of the article.
November 7, 2023

Collect customer feedback

Manage feedback in Discover

Save custom views of feedback

View feedback insights

New section (Take a tour of Discover) and articles for Feedback in Discover.

October 13, 2023

Roadmaps in Pendo Engage

Create and edit roadmaps

Updated screenshots, gifs, terminology, and instructions.

October 5, 2023

Roadmaps in Pendo Engage

Create and edit roadmaps

Added details about statuses in Roadmaps, updated screenshots to reflect new backlog and add-to-roadmap experiences, and clarified that item resizing is specific to the timeline roadmap template.

October 3, 2023

Create and test ideas with Validate

Added instructions for editing the style, location, and behavior of idea tests.
October 3, 2023

Validate ideas

Create and test ideas with Validate

Added clarification about the maximum number of ideas per idea test and how importance ratings work.
August 16, 2023

Roadmaps in Pendo Engage

Create and edit roadmaps

Added information about roadmap templates.

July 24, 2023

Validate ideas

Add link to an article describing how revenue is added to Pendo Engage, which can then be used in Validate.

July 14, 2023

Validate ideas

Added information about deleting an idea from within the Ideas table.

July 13, 2023

Create and test ideas with Validate

Added information and updated the screenshot for the full-screen view of the Create Idea form.

July 26, 2023

Create and test ideas with Validate

Added information and screenshots describing the end-user view of both single-page and multi-page ideas tests. Added a procedural step for creating an ideas test where the creator chooses between these two ideas test views.

June 7, 2023

Validate ideas

Added information about what the ARR column in the Ideas table refers to and where it comes from.
June 7, 2023 Compare and prioritize ideas in the Analysis tab Added information about where Revenue in the Top Ideas visualization in the Analysis tab of Validate comes from
June 7, 2023 View Return on Investment (ROI) for Validate Added information about where the time saved estimate comes from and how it's calculated.
May 20, 2023 Create and test ideas in Validate Added details about the end-user (visitor) experience of idea tests.
May 20, 2023 Compare and prioritize ideas in the Analysis tab Added details about the Prioritization visualization, including what that the visualization only includes up-votes and what the bubble sizes indicate.
May 12, 2023 Validate ideas Moved content to two new articles to accommodate releases and content gaps. This article is now an overview of key functionality in Validate.
May 12, 2023

Create and test ideas in Validate

New article dedicated to instructional content for creating Ideas and Idea Tests in Validate, including adding votes and viewing results.
May 12, 2023 Compare and prioritize ideas in the Analysis tab New article dedicated to instructional content for using and interpreting the visualizations in the Analysis tab of Validate.
May 3, 2023 Validate ideas Updated roles and permissions for internal users of Validate. The Viewer role was added to the list, Contributor is the default role, and Managers can now create Idea Tests without Guide permissions. You still need Guide Publish permissions to publish an idea test.
March 23, 2023 View Return on Investment (ROI) for Validate New article for describing the newly released ROI tab in Validate, which provides summary estimates of time and money saved with Validate.
March 23, 2023 Create segments from idea voters New article describing how to create segment rules that use votes on Ideas in Validate as the data source.
March 8, 2023

Roadmaps in Pendo Engage

Create and edit roadmaps

UI changes following the new "Add to Roadmap" experience and how users resize items.

February 17, 2023

Create and edit roadmaps

Article providing instructions for creating and editing roadmaps.

February 17, 2023

Roadmaps in Pendo Engage

Article providing an overview of Roadmaps functionality.
January 24, 2023

Validate ideas

Updates to screenshots and descriptions of functionality following post-release updates to Validate and how it works.
January 21, 2023

Validate ideas

New article for describing Validate as a beta offering, including instructions for how to use its main initial functionality.
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