Integrations document history

Last Updated:

This article summarizes important changes to documentation concerning Pendo integrations.

Date Articles Description
20 September 2023

Send NPS responses to a Slack channel

Updated instructions to match the current UI, updated the style, added some clarifications, and changed the title of the article.

20 September 2023

Add Pendo previews to Slack

Added clarifications about what the integration offers and how. Added image and description of the Data Sync process and how it fits in with other tools.

20 September 2023

Overview of Pendo Data Sync

Added details about tools you can use Pendo Data Sync with.

8 September 2023

Set up Data Sync with Microsoft Azure Storage

Restructured the steps and added a step for setting up permission. 

25 August 2023

Integrate Zendesk Chat with Pendo

Integrate Zendesk Help Center with Pendo

Upgrade from the legacy Zendesk Chat integration

Upgrade from the legacy Zendesk Help Center (knowledge base) integration

Updated titles, style, and content of articles to describe Zendesk integration options.

25 August 2023

Integrate Zendesk messaging with Pendo

Added a note stating that Zendesk messaging supersedes Zendesk Chat and Help Center

25 August 2023

Overview of Pendo Data Sync

Added information about requirements for using Data Sync and the ability to run test exports.

24 August 2023

Overview of Pendo Data Sync

New article providing an overview of Data Sync, including how it works, and links to relevant documentation.

11 August 2023

Add Pendo previews to Slack

Updated instructions to match the current UI, updated the style, and changed the title of the article.

11 August 2023

Integrate Zendesk messaging with Pendo

New article with instructions for setting up the Zendesk messaging integration with Pendo.

7 August 2023

Data Sync schema definitions

Added links to Pendo Academy videos for Data Sync.

1 August 2023

Segment.com integration overview

Pendo for ServiceNow

Updated instructions to reflect new applications functionality in Subscription Settings.

27 July 2023

Salesforce integration with Pendo Engage

Added more use case examples and included links to corresponding use case articles.
27 July 2023

Display Pendo NPS data in Salesforce

Merged content from separate articles, updated details and style, and moved the article to the Salesforce integration section.
27 July 2023

Calculate a Customer Health Score in Salesforce using data from Pendo

Updated article details, style, and structure, and moved the article to the Salesforce integration section.
27 July 2023

Set up the Salesforce integration for Pendo engage

Added details about syncing with a Salesforce sandbox in the FAQs.
20 July 2023

Set up the Salesforce integration for Pendo engage

Added guidance on how to check that the mappings for the initial connection are correct. Added links to new troubleshooting content.
20 July 2023

Troubleshoot the Pendo Engage Salesforce integration

Consolidated troubleshooting content for the Salesforce integration with Pendo Engage into a single article.
19 July 2023

Set up Data Sync with Google Cloud

Set up Data Sync with Amazon S3

Set up Data Sync with Microsoft Azure Storage

Added information and instructions for rotating credentials, either manually through the Pendo UI, or through the public API endpoint.
17 July 2023

Set up Data Sync with Google Cloud

Set up Data Sync with Amazon S3

Updated screenshots to reflect changes in the UI.
17 July 2023 Set up Data Sync with Microsoft Azure Storage New article describing setup for the newly released cloud storage service destination option for Pendo Data Sync.
17 July 2023 Segment.com integration overview Updated the creation flow for integrating Segment.com through a webhook.
14 July 2023 Data Sync schema definitions Added detail about how the data manifests if the eventType isn't pollRelease.
13 July 2023

Set up Data Sync with Google Cloud

Set up Data Sync with Amazon S3

Updated wording to account for other destination options in Data Sync, and restructured the articles to accommodate a Prerequisites section.
5 July 2023 Salesforce integration with Pendo Feedback Added clarification about auto-syncing, refreshed the style, and replaced images.
3 July 2023 Salesforce with Pendo Feedback use cases Refreshed the style and changed the title of the article.
3 July 2023

Connect more than one object in Salesforce to Pendo Engage

New article describing options for connecting more than one object in Salesforce, or pulling and pushing data between Pendo and different Salesforce objects.
30 June 2023

Set up the Salesforce integration for Pendo Engage

Added screenshots of the setup process.
30 June 2023

Salesforce integration with Pendo Engage

Added diagrams depicting the push-pull relationship between Salesforce and Pendo.
28 June 2023

Data Sync export handling

Added sample code for processing exports from Google Cloud Storage (GCS) to BigQuery.
23 June 2023

Salesforce integration with Pendo Engage

Set up the Salesforce integration for Pendo Engage

Refreshed and updated article content, including adding clarification, fixing the style, restructuring the content, replacing the images, and moving instructional content to a dedicate new article
21 June 2023 Data Sync export handling

 

Added information about retroactively re-exporting data.

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