In the NPS Daily/Weekly/Monthly chart, we can take a look at the trending of our NPS score on a daily, weekly or monthly basis, as well as the margin of error for any given datapoint.
Additional Viewing Options
Adjusting your date range at the top of the page will reveal additional viewing options:
- Today, Yesterday, or Last 7 days: view will be restricted to
- Last 30 days: view will be restricted to
- Custom: if your custom date range is greater than 30 days, both
Weeklywill result in the NPS calculation for each week’s set of responses.
Page/Feature usage by detractors vs promoters
The page/feature usage widget displays pages, or features, and their usage. Pages/features that experience a greater percent of usage by detractors than promoters are represented at the far left of the graph.
Line height represents the relative number of NPS respondents who have used a particular feature - the greater the height, the more visitors have used it.
The page/feature usage widget displays pages, or features, and their usage by detractors vs promoters.
Hovering over any of the lines will reveal additional information such as the page/feature name and either the average time on page per day or number of clicks on the feature by respondents in the selected date range. The number in parenthesis represents the number of respondents/users who make up the usage.
You may find that you have a lot of pages and features tagged - that’s a good thing! To drill down into the data, simply click and drag your mouse over any section of the data to zoom. Clicking Reset Zoom will reset the data to the default view.
The colors for each tick reflect the color of the group that the respective page or feature is associated with.
NPS Total Usage Scatterplot
Here we can view a color coded (red - detractor, yellow - passive, green - promoter) distribution of all usage for a given visitor as it relates to their score. Hovering over any of the dots will reveal additional data such as the visitorID and their total average usage (min/active day) or the total number of clicks if the view is specific to a feature.
Clicking on any of the dots will trigger the display of additional information in the summary chart on the right. Metrics such as
Average Usage, and
Features Used will be visible. There will also be an option to click View Visitor Details to view more information about that specific visitor. Clicking on the speech bubble icon will reveal any qualitative feedback the user has provided alongside their score.
Hovering over 90/50th/10th will reveal the minutes per active day that meet the focused percentile.
Additional Viewing Options
Clicking on TOTAL will reveal a list of all pages and features for your application. Selecting one of these will adjust the scatterplot to display usage data for that specific page or feature
On the right side of the page, you’ll notice a summary chart highlighting the total number of responses as well as four quadrants of high (90th percentile)/low (10th percentile) usage detractors & promoters. Hovering over any of the quadrants will focus the scatterplot view on just those users.
Clicking into any of the quadrants will zoom the scatterplot to only those users, and will lock that view. Here we can download a csv of those visitors that will include:
Follow up Response,
Poll Submission Date, and
Leading 30 Days Avg Usage (min/active day)
NPS by Metadata
To view score by metadata group, simply click on ACCOUNT ID at the top to reveal a dropdown list of available metadata fields. These fields are specific to your installation and may vary depending on the subscription.
Select View Full List to review NPS per each metadata value as we will default to presenting the first 5 values with the greatest number of responses.