After completing this section, your Pendo Feedback account will be ready to launch to teams and customers.
Account setup involves three parts:
- Set up your modules
- Integrate with Pendo Feedback
- Set up your account
We'll go through each of these below.
You'll follow the exact same steps except:
- You'll turn customer notifications off when reviewing account settings
- Your dev team won't expose a link to Pendo Feedback as the last step in the integration.
1. Set up your modules
Before you set up the Pendo Feedback integration, you need to decide which modules you're going to use in Pendo Feedback.
You need to do this now so you can tell your development team exactly how you need the integration set up.
If you're not sure how to configure your modules, check with our success team for guidance.
To create your modules in Pendo Feedback, head over to Settings > Modules > Manage modules and add your new modules. Read more here. You'll be limited to a certain number based on your plan, so just get in touch with support to add on an extra bundle if needed.
2. Integrate with Pendo Feedback
Your dev team needs to know a few things about the Pendo Feedback integration in order to get started. Use our template here.
Once the instructions have been sent off to the dev team you can move on to...
3. Set up your Pendo Feedback account
There are a few items you need to customize in your account to get it ready for launch. We've made it easy with templates and best practices for each step below, so if you're not sure, just start with what we recommend and you can tweak it as you go, or get in touch with our Success team.
Head over to your account settings and:
- Upload your logo
- Update your email settings
- Decide on anonymity, moderation, enable/disable new customer requests, etc.
Take a quick look through your entire settings area to make sure everything is set up the way you want it.
Customize your request form based on the type of feedback you want, using our best practices / suggestions.
Awaiting feedback saved response
Set up an "Awaiting Feedback" custom saved response so you can quickly manage new feedback. (See our recommended template here.)
Import your backlog
Populate your Pendo Feedback account by importing some items from your backlog, anything you're currently building, and a few recent releases. After uploading, just bulk update the status of each item.
If you're launching immediately, go ahead and invite your teams in now. Be sure to send our "How-to" guides to each of your teams as you invite them in. Then simply continue through the rest of this guide.