This article walks you through the steps for setting up an email white label with Pendo Feedback.
Email white label allows you to send email notifications from your company domain (fore example, firstname.lastname@example.org) as opposed to Pendo's domain. This is useful for:
- Branding and keeping Feedback consistent with your product.
- Communicating with your Visitors, who can reply directly to notifications.
If you don't have email white label, you don't receive Visitor replies to notifications sent from the Pendo domain. With email white label, replies are routed into your Pendo Feedback account with a special reply-to header on the email that looks something like email@example.com.
Step 1: Email Support to receive DNS records
To set up an email white label, email firstname.lastname@example.org with the following information:
- From email. This should route to a real email address at your actual domain, for example, email@example.com.
- From name, such as, Company Name Feedback.
- Host. The domain you'd like to send emails from.
Your domain should match the email address that you've chosen. For example, firstname.lastname@example.org would use yourdomain as the domain. You can also use a subdomain, for example, email@example.com.
Pendo notifies you with a Support ticket when DNS entries are ready.
Example email to Pendo Support:
Hi Pendo Support,Please configure our Feedback email white label using the following info:From email: firstname.lastname@example.orgFrom name: "Feedback Example"Host: example.com[Your Signature]
Step 2: Set up your DNS records
Find your DNS records in Feedback > Settings > Product Settings and send them to your network administrator to set them up. Let us know when your network administrator has set up your DNS records by responding to your Support ticket.
We then check your DNS records and activate your white label emails.
After this, your emails can be sent to your team and customers from your chosen email address. Pendo Feedback's servers sign the emails on your behalf for maximum deliverability.
Example DNS records: