At first, presenting Feedback to your company might seem like a daunting task. But don't worry, we've got you covered.
Here are several tips to help make the presentation run as smoothly as possible.
Focus on the benefits
Ultimately, you're trying to 'sell' Feedback to your colleagues, so by focusing on the benefits rather than purely technical details, they'll be more likely to buy-in to what you're telling them. Frame the benefits in terms of what the company will get out of Feedback, but also what they, as individuals, will take away from it.
- A better idea of how to develop the product
- Reduced number of support tickets
- Greater levels of alignment within the company
Pretty much every time a Feedback champion has presented us to their company, they've been asked a simple question:
"Can I submit private requests and comments?"
The easy answer is "Yes!". They do this by suggesting a feature as normal and then selecting the checkbox at the bottom of the form which says "Hide this from customers?".
Point your colleagues to your Guidelines document if you created one.
This will help to cover any ground that you weren't able to during the meeting.
NOTE: It's useful to setup a bit.ly link so that it's easy for your colleagues to note down and access at a later time.
Sometimes one of your colleagues will pose a question that you aren't able to answer. That's absolutely fine. In fact, it's to be expected.
The best way to deal with these questions is to reassure them that there is a solution but that you aren't currently sure of it. Tell them that as soon as the meeting is over you'll be sure to find out the answer and get back to them. Then, get in touch with us and we'll help you out.
Pump them up
It bears repeating that the aim of this presentation is to motivate your colleagues to come on board and use Feedback to the best of its potential. To do this, you'll want to energize them. Make sure your presentation is dynamic while constantly reiterating the benefits and they'll be excited to get started ASAP.