Why aren't my requests in the SmartList?

The Visitor SmartList only contains requests from paying, active visitors. 'Active' in this context denotes any visitors who have logged into your app in the last 30 days. More on active users here

Internal requests from your team members won’t appear here. To see feedback from your internal teams, click on the "Internal SmartList" prepared report or filter by the user filter "Internal Users".

Then you can filter down further by team, tag, etc. 

Tips for using the SmartList reports

When looking at your reports in Feedback, it’s best to have a goal in mind to help you narrow your focus to the relevant data.

You can use the filters to segment your data, applying multiple filters to delve down into specific areas of your reports.

For example, if your goal was to increase sales to enterprise customers in Germany, you could apply a filter to narrow down to high-value accounts, and then add another filter to narrow down to visitors in Germany.

You can then view the relevant data.

NOTE: To ensure your data is ready for analysis, ensure you have auto-tagging set up using this guide here.