How to change the status on a request

You can change the status of a request and the message you provide very easily.

To change the status, select a new value from the drop-down menu on the request from either the 'Browse' or 'Reports' view.

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Alternatively, you can click into the relevant request and use the Request status drop-down in the top-right corner. If you haven't already updated the status, then it will currently be set at "Not Reviewed" by default. Click on the arrow next to the current status to select a new value for the request.

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After setting a new status value, you'll be given the option to choose a saved message, or write a custom message of your own.

Note: The statuses on the screenshots above are the default status names used in Feedback. For more information on how to rename them, head here.

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You also have a couple of checkboxes to consider.

  • If you customize the response, you can check "Save response for future use" in order to add this new response to your saved responses.
  • You can check the "Email your response..." box to automatically send an email notification to everyone subscribed to the request.
  • The JIRA box is optional and requires installing the JIRA add-on.

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Once you're happy with the status and the message, click the button at the bottom of the pop-up to confirm the change.