Receptive sends email notifications (engagement emails, flexible emails, status responses) to your team and customers from “support@pendo.io” by default.
If you’d like to send email notifications from your own domain for example feedback@yourdomain.com or support@yourdomain.com, Receptive can do that with email whitelabelling.
This is important to set up for two main reasons...
Firstly, it has a large impact on how you can communicate with your customers. When your customers reply to a notification that has been sent from the Receptive domain, you won't receive them, and so you'll miss out on important conversations.
Secondly, it helps to ensure your branding is consistent across both your product and Receptive.
To learn how to set up email whitelabelling, click here.