Feedback sends email notifications (engagement emails, flexible emails, status responses) to your team and Visitors from “support@pendo.io” by default.
If you’d like to send email notifications from your own domain for example feedback@yourdomain.com or support@yourdomain.com, Feedback can do that with email whitelabelling.
This is important to set up for two main reasons...
Firstly, it has a large impact on how you can communicate with your Visitors. When your Visitors reply to a notification that has been sent from the Pendo domain, you won't receive them, and so you'll miss out on important conversations.
Secondly, it helps to ensure your branding is consistent across both your product and Pendo Feedback.
To learn how to set up email whitelabelling, click here.