How to prioritize on behalf of customers

Why is this important?

Client-facing teams in your organization can easily add customers to feedback and requests and change priorities on their behalf. This is perfect for account-managed SaaS business and those that have a lot of customer contact over the phone.

How to change customer priorities

Use the search bar at the top to search for the relevant user's name.


You can then select the user from the search results.


Click the "Edit" button next to the user's profile picture, and then select the "Priorities" tab.


You can then adjust the priority sliders accordingly. Any changes are saved automatically.