How to prioritize on behalf of customers

Why is this important?

Client-facing teams in your organization can easily add customers to feedback and requests and change priorities on their behalf. This is perfect for account-managed SaaS business and those that have a lot of customer contact over the phone.

How to change customer priorities

Use the search bar at the top to search for the relevant user's name.

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You can then select the user from the search results.

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Click the "Edit" button next to the user's profile picture, and then select the "Priorities" tab.

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You can then adjust the priority sliders accordingly. Any changes are saved automatically.