You can automatically tag accounts, end users, and features through our javascript integration.
Tags are an incredibly flexible way to segment your reports at a granular level. Auto tagging provides for deep analysis and insights into your demand data without any manual input.
After a quick setup, you'll be able to view the demand on your product from any customer, user, or product segment.
Tags are completely flexible, so it's up to you to decide which tags to implement. Here are just a few examples:
Accounts:
- Location
- Subscription plan
- Contract length
- Company size
- Account Owner
Users:
- Persona
- Job role
- Access level
Features:
- Product, module, or instance of the product a request is raised from
- Any custom tag based on user data or activity
Don’t forget you can use the format “CATEGORY:TAG” to better organize your various tags.
Here are some examples:
- Persona: Customer Success
- Account Owner: Bob Jones
- Location: Germany
- Product origin: Dashboard
- Price Plan: Gold
How to set up auto tagging
If you've already integrated with Feedback, you can just add the new keys for account, user and feature tags in our integration doc to your original integration snippet:
| Key | Description | Example |
|---|---|---|
| account.tags | Account tag categories and their associated tags | Simple: ["automotive", "london"] Tags in categories: [{"location":["london","paris"]}, {"industry":["automotive"]}] Mixed simple and categories: "["automotive", {"location":["london","paris"]}] |
| user.tags | User tag categories and their associated tags | Simple: ["sales", "london"] Tags in categories: [{"location":["london","paris"]}] Mixed simple and categories: "["sales", {"location":["london","paris"]}] |
| feature.tags | Tags automatically set on features created by the user specified in this snippet | Simple: ["beta", "london"] Tags in categories: [{"area":["sales","stock"]}] Mixed simple and categories: "["beta", {"area":["sales","stock"]}] |
| user.allowed_products | Products that user is permitted to view |
[{"name" => 'Feedback', "id" => 'external_id'}, {"name" => 'Product A', "id" => 'Product A'}] Where external_id is the existing or new product identifier. Read more here. |
If you integrated before 1st Jan 2017, and you have "secure mode" switched on, (so you sign the snippet data), you'll need to update the signing method to use JWT signing. This should be simpler to develop than our earlier manual signing method.
If you haven't integrated with Feedback yet, just follow the steps here.