What is it?
We created Pendo Neighborhood to drive positive outcomes for you by providing self-service materials and in-app guidance combined with the responsiveness of our Success team and peer support. You’ll receive more personal and contextual guidance inside the Pendo application, have exclusive access to a portal for viewing all your support and service interactions, and benefit from our newly expanded and growing Knowledge Base.
In addition, we have a dedicated team of Customer Success Managers whose sole focus is ensuring you feel supported every step of the way. With usage analytics driving our interactions, Pendo keeps us informed of any roadblocks to your success, enabling us to assist in a timely manner.
What should I expect?
To start, we’ve made major enhancements to many of the resources you already have access to:
- On-Demand Office Hours for 1:1 assistance
- “Jobs to be Done” onboarding experience
- More Knowledge Base articles
- Contextual, targeted in-app and email guidance
- Weekly use case webinars
- Slack community with over 1,000 users
- A team of experienced CSMs ready to assist if you need a human
- First access to local events and Pendo user groups
- Submit product requests via Pendo Feedback
In the coming months, we’ll be adding in:
- Community Forums
- Customer Portal
- And more!
What’s Available Today?
Office Hours On-Demand
Schedule one-on-one time directly with a CSM for best practices help, strategic guidance, training questions, and commercial conversations.
Expanded Knowledge Base
We’ve recently redesigned and expanded our Help Center to include more best practices, troubleshooting tips, setup guides, and in-depth articles. We’re adding more by the day so you can find the exact information you need, when you need it.
Join Weekly Webinars as the CSM team discusses use cases and how-to guides.
Team of CSMs
Your team of CSMs live right around the corner. Whether it’s discussing your strategy, goals, or account health we are here to help. Reach out to us at firstname.lastname@example.org.
All Your Support Tickets
From within Pendo, you can now see all of your past and present support tickets in one central location. Have a question or looking for tips & recipes? Try our Help Center first. If you need help troubleshooting a specific issue, open a ticket with our tech success team.
Pendomonium Slack is a place for Pendo users to gather, share tips, ask questions, and work together to leverage Pendo. You will also find members of the Pendo team joining in on the fun. If you haven’t already done so join the conversation at Pendomonium Slack.
Curious about the latest trends and what’s coming next? Check out the Pendo Blog.
Submit product requests via the Resource Center or via Feedback Portal to suggest improvements to our product. Our product team triages this on a bi-weekly basis, and you’ll receive email and in-app communication as we make updates to the roadmap.
More ways to support you are coming soon as we continue to develop our Pendo Neighborhood.
Ask questions, interact, research, and learn alongside other Pendo users and Pendo employees. A classic forum experience for asking questions and getting answers about anything related to using Pendo.
Gain access to historical support tickets submitted by you, as well as others within your organization who may have asked questions. View important information specific to your team's onboarding, training, and professional services engagements.
We’ll be continuously adding resources based on usage of our resources and your feedback.