Pendo Feedback's Zendesk integration allows you to use Feedback and Zendesk together to submit feedback requests directly from Zendesk and associate the Zendesk ticket and submitter to the request.
NOTE: This doc explains how to install the Zendesk add-on for Feedback. If you have already done this and want to know how to use the add-on, head here.
What you need to install the Zendesk integration
In order to get started, you need:
- Admin access to Zendesk, including the ability to add/configure apps.
- Your Zendesk domain**
**If you have whitelabeled your Zendesk domain, please provide your original Zendesk domain information. For example, you may have set up support.examplesite.com as a whitelabel alias for examplesite.zendesk.com. Please provide us with the original domain which will be in this format: examplesite.zendesk.com.
How to install and set up the Pendo Feedback app in Zendesk
For accounts based in US datacenters
- Send the domain for your Zendesk account to contact Support. For example, www.examplesite.zendesk.com.
- We'll send you a link to install the Zendesk app.
- Follow the link & configure the settings you would like. This completes the integration set-up.
For accounts based in EU datacenters
- From the Pendo Feedback app page on Zendesk, click "Get it" and log in to your Zendesk account.
- Send the domain for your Zendesk account to Pendo Support. For example, www.examplesite.zendesk.com.
- We'll quickly complete your integration setup and let you know when it’s ready.