Pendo Feedback's Zendesk integration allows you to use Feedback and Zendesk together to submit feedback requests directly from Zendesk and associate the Zendesk ticket and submitter to the request.
NOTE: This doc explains how to install the JIRA add-on for Feedback. If you have already done this and want to know how to use the add-on, head here.
What you need to install the Zendesk integration:
In order to get started, you need:
- Admin access to Zendesk, including the ability to add/configure apps.
- Your Zendesk domain
How to install and set up the Receptive app in Zendesk
For accounts based in US datacenters:
- Send the domain for your Zendesk account to Contact Support. For example, www.examplesite.zendesk.com.
- We'll send you a link to install the Zendesk app.
- Follow the link & configure the settings you would like. This completes the integration set-up.
For accounts based in EU datacenters:
- From the Receptive app page on Zendesk, click "Get it" and log in to your Zendesk account.
- Send the domain for your Zendesk account to Pendo Support. For example, www.examplesite.zendesk.com.
- We'll quickly complete your integration setup and let you know when it’s ready.