pendo.js securely and asynchronously from a CDN. We highly recommend loading the Pendo Agent from our CDN to ensure that you're using the most current version. However, you can self-host the Pendo Agent if security restrictions require you to do so.
More Information on Installation
Disadvantages of Self-hosting
Pendo continuously releases updates to the Pendo Agent, typically weekly. Many of these updates include feature enhancements that will require the updated Pendo Agent to be present in your application for the feature enhancement to work properly. Self-hosting the Pendo Agent stops you from receiving the current version of the Agent when the app loads which may block access to those updates. More importantly, self-hosting the Pendo Agent prevents you from automatically receiving critical security updates. Self-hosting also requires additional developer time to install and manage the Agent.
The Agent reflects the current Subscription Settings. If any changes are made, you must update the Agent for those changes to take effect. For example, changing the "Show Guides to Anonymous Visitors" setting would start showing Guides in real time if Pendo hosts the Agent. This change will not occur until the updated Agent is downloaded and hosted with a locally hosted Agent.
Adding or removing staging environments in Pendo requires an updated version of the Agent to recognize those changes. Staging environments are used to deploy and test Guides outside of your production environment. The staging version of the Pendo Agent always comes from the Pendo CDN and any modification of the Installation Snippet to change this is not supported.
Download the Pendo Agent
Download the Pendo Agent from Agent Settings, which is in App Settings, under Subscription Settings.
Click Subscription Settings
Click View App Details for the relevant app if you have a multi-app subscription
Click the Agent Settings tab
Click Manage Production Settings
Click the Download link for your Guide Delivery Settings to download
Host the Pendo Agent
pendo.js, host the file somewhere your application can access. For example, you could host the Agent at https://myapp.com/assets/pendo.js.
Update your Installation Snippet
After you have uploaded
pendo.js to your directory, update the Installation Snippet to load
pendo.js from your location. You need to update
src='https://cdn.pendo.io/agent/static/'+apiKey+'/pendo.js' in the Installation Snippet with the location of your locally hosted Agent. This change must be made everywhere the Snippet is installed in your application. This could be on a single page or on multiple pages of your application depending on the details of your specific installation.
If you need to update the Agent, you only need to replace
pendo.js in your directory unless you also change the location or filename.