Your users can rate your mobile app with in-app ratings for both the Apple Store and Google Play.
Note: The Android and iOS in-app rating dialog may not open because of Apple and Google's policies. See In-app rating request.
In-app rating request
Pendo supports a button action: "Open in-app rating + Dismiss guide".
Apple & Google do not guarantee to open the In-App Rating Dialog. Opening this dialog is at Apple's or Google's discretion. It is dependent on the history of the user in the app and their previous rating request history, as well as whether the user previously opted out from such requests. To support Apple’s and Google's guidelines, this action will attempt to open the Rating Dialog, not guarantee it.
Here is Google's documentation on the subject and Apple's documentation on the subject.
Note: For Android, the in-app rating feature works differently depending on the SDK version you have. If you have SDK version 2.19 and later, the feature uses
com.google.android.play:review:2.0.0 dependency library. Customers who want to use the Pendo in-app rating feature but are still using the old monolithic
com.google.android.play:core library must either use the new split Google Play libraries or downgrade to SDK version 2.18, the last version that works with
com.google.android.play:core libraries. You can check with your developers for help on how to use the in-app rating feature.
Best practices for launching rating requests
To increase your app's rating, we recommend you prompt the rating request to your "happy users".
For example, add a preliminary satisfaction question after users complete a specific flow in the app. If users indicate that they are ‘happy’, open the rating dialog. Do not mention that you are going to ask for a store review. In this example, the action ‘Open In-App Rating + Dismiss guide’ is prompted when users tap ‘YES’:
iOS in-app rating request
If a user answers "no", this is a great opportunity to learn more. You could follow up a negative response with a request for feedback.
Android in-app rating request