Request Priority in Feedback

Why is this important?

Feedback allows your users to set the priority on features they want. This allows you to easily identify the “musts” versus the “nice-to-haves”. It also ensures that data doesn’t become stale, since priorities likely change over time. 

How it works

Once you have voted on a few requests in Feedback, you will find them under “My Priorities” on your dashboard.

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By default, all requests will be given the same priority. Use the sliders on the right to set the priority on requests high or low.

Note:

  • When you move the priority of one request up, the others will automatically move down. This encourages users to think about which requests are most important to them.
  • Your visitors get the option to set the priority on their dashboard. They can move the sliders up and down themselves, or your team can do this on their behalf.

How it is used

Each user has a finite priority score, which by default is evenly distributed across their requests. Once a user has set a request to high priority, this request will carry a higher score.

Note:

  • The priority score of a request is calculated relative to other requests a user wants. Setting all requests to highest priority gives them the same score as not prioritising them at all.
  • Your internal teams should use the priority sliders to communicate how much they “want” a feature, not to prioritize the development of features.

The priority scores are considered in your Feedback reports.

The Visitor SmartList uses a combination of number of votes, priority score and account value to surface the highest scoring requests across your request library.

The Visitor Priorities report uses only the priority scores assigned by your visitors to surface the requests your visitors want the most, irrespective of vote count or account value.

Your Internal SmartList considers your own organization's votes and priorities only.

FAQ

Will my own priorities influence my Feedback reports?

How to prioritize on behalf of customers