Why am I seeing zero or no analytics on this page? Low-to-no-data can be caused when a Page Rule Pendo created in order to capture the data is too specific and we need to generalize it.
How to Identify Pages With No Analytics
To best identify these pages, go through your Pages list in Pendo. You may see pages that have low-to-no data (# of views/visitors/accounts) While this scenario is not common it can happen and we recommend digging in to understand what's wrong and fixing it.
Pages with No Visitor Views
How to Fix Pages with no views
We've made it super easy to manage so let's learn how!
- Select the pages with the wrong data and click on 'Manage Page'
- Go to the 'Page Rules' tab
- Check if the page's title is included in the rule. If so, remove the Page Title (inclusion of page title is currently available for iOS only)
- Verify that the number of page views looks right
Manage the page - remove Page Title
This looks more accurate!
If updating the Page Title didn't work another option could be due to a new app version release. If the page's structure changed with the new app version, Pendo won't' be able to collect the new data until you update the existing page.
- Select the page with the low-to-no data and click 'Manage Page'
- Click 'Update Page' (read more)
- Use a device running your latest app version and tag the new version of that page
- That's it! we'll now collect data for both - the previous and new versions of this page
Update your page
If that didn't work, we're always here to help! Contact our support team to take a look.