How to fix mobile Pages with no or low views

This article provides guidance for when you see no or low analytics on your Page.

Low-to-no-data might be the result of a Page Rule that's too specific. To correct this issue, you can generalize the Page Rule.

Identify Pages with no or low analytics

To identify Pages with no or low analytics, view your Pages list in Pendo and check the number of views, Visitors, and Accounts.

Fix Pages with no or low views

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Possible cause: Page title

  1. Select the Pages with no or low data data
  2. Select Manage Pages In-App.
  3. Go to the Page Rules tab.
  4. Check whether the Page's title is included in the rule. If so, remove the Page Title (inclusion of Page title is currently available for iOS only).
  5. Verify that the number of Page views looks right.

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3.pngPossible cause: Page needs updating

If updating the Page Title doesn't work, check whether there was a new app version release. If the Page's structure changed with the new app version, Pendo can't collect data until you update the existing Page. 

To start collecting data for both your previous and new versions of the Page:

  1. Select the page with the low-to-no data and select Manage Page.
  2. Select Update Page
  3. Use a device running your latest app version and tag the new version of that Page.

For more information, see How to Fix Mobile Pages that Stopped Collecting Data.

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Note: You must also locate the Features of this Page.

For information on how Pendo SDK works, see Mobile Tagging - Technical Info. If you need more guidance, contact our Support team.