You need to create an extension app in Pendo before you can collect usage data, and deliver in-app messaging. An application in Pendo corresponds with a specific site that you plan to overlay Pendo guides upon and gather analytics from.
Create A New Extension App
- Applications are managed in Settings > Subscription Settings
- Click “Add Extension App” in the top right corner of the page.
- Enter details into the “Add Extension App” form.
- Click “Save”. You will now see the application listed in the Apps section.
There are two fields in the Add Extension App form to complete, App Name and Domains. The App Name cannot be left blank.
The Domains field refers to the website(s) on which you want the Pendo application to run.
The easiest way to collect the domain is by navigating to the application in the browser, and then to click the extension icon. The "Current Host" value is exactly what you want to copy.
Note: Do not add either http:// or https:// to the domain. The path of the website e.g. /home or /admin/app/12345?tab=details is unnecessary to include as well. If added, the New Extension Application will not save. Once the "Add Extension App" form is submitted, Pendo will check to ensure none of the domain(s) of the new application conflict with other applications. If there is a conflict, the new Extension Application will not save.
Frequently Asked Questions
How do I add more domains to an existing application?
Click View Add Details by hovering over the application you want to like to edit. You will then be brought to the App Details tab of the application. Locate the URL Patterns row and click Edit. From here you can add additional domains or edit the existing domains you’ve included.
How do I exclude certain data from being captured by Pendo?
Contact your Pendo Customer Success Manager for requests about limiting which data Pendo captures.
How long will it take to see the new extension on the intended user’s system?
When you set up a new extension application, it does not immediately propagate to all users. Most users will need to wait 2 hours for the application to sync to their installed extension. In order to quicken the process, a user may click “Re-fetch Extension Settings” in the extension to prompt Pendo to begin collecting event data.
Why is my new application labelled "not installed" after I've created it?
Note: The application will not be considered “installed” until Pendo receives its first event. Once Pendo receives its first event, you should notice a green “installed” label underneath the name of the application.