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Customize NPS

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Mariah Ho

Is there any way to customize an NPS to make it work more like a CSAT? We want to be able to use the built in Pendo functionality that the NPS has, but only want the number scale to be from 1 to 3. 

6

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4 comments
Date Votes
  • Avatar
    Eli Weine

    We'd love to see other survey types like CSAT and CES too.

    2
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    Jeff Melton

    Has anyone had success with customizing the NPS question or scoring system? Is this an option? 
    Thanks in advance!

    4
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    Rachael Logan

    Also looking for more on this. Thanks.

    2
  • Avatar
    Natalie Case

    This. We are wanting to alter the way the question is asked to try to drive engagement.

    1

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