Exploring Pendo Feedback for my organization
Hi everyone,
Pleasure being a part of the community. I've been using Pendo for my organization for the last few months & we're now exploring switching over to Pendo Feedback as our feedback platform.
I read through Pendo's website material but couldn't find how the platform looks from a user's perspective. I also couldn't find any examples of how other brands have used Pendo Feedback. I was wondering if anyone here from the community would be open to sharing how their platform looks for their users + how their users go about accessing the platform?
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Because Pendo uses Pendo itself, their Resource Center experience for leaving feedback is Pendo Feedback and gives you a good sense for the experience as an external user (both in the Resource Center and when you open it in a new tab). Your options for giving access to your users are strictly through the Resource Center (yay segmentation) or as an aside-type widget that flies out from the right of the screen :) we also had explored a way to force Feedback to only open as a new tab without opening in the Resource Center. The only downside to that is if a user logs out in Feedback, you cannot redirect them back into your product/somewhere else, so they end on a Pendo-branded page that may be confusing to the user.
Thanks for your response, Liz. Now that's the tricky part for us - we don't use the Resource Center on our app (we already have an in-app widget which we don't want to replace), so the only way for us to lead users to Pendo Feedback is via a new tab (we will embed the link in our existing in-app widget).
I was wondering if I could see how the new tab looks for your brand, just for me to understand what users would see & what visual/branding elements & menu options I can customize.
We haven't implemented it to show to customers but you can select the primary color (which would replace the dark gray-black Pendo uses as the left nav background), the button color, the tab's favicon, and logo that displays in top left corner of the screen.
Got it, thanks for that! And would you know what all options users see in the left navigation?
You'd have the option to show a Releases tab and/or What's Coming just like Pendo does, or only the Dashboard where a user can look at what they're suggested and voted on.
I see. Thank you for your help, Liz. This was really helpful.
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