Can I launch a guide based on NPS response

Is it possible to launch a guide based on a response to the NPS guide?  Ideally, we would like to launch unique guide for each category of detractor, passive, promoter.  Another nice to have would be able to delay guide launch per 1 day or next login from the response.

If this isn't possible, can a branch directly within the original NPS guide be created for a unique step for each bucket of responses for detractor, passive, promoter?



1 comment
  • Yes if you build segments based on NPS poll responses (for example, anyone who has submitted a 9 or 10 in the last day) you should be able to use those for guides to display the next day. I don't believe branching works on NPS since you cannot change the behavior/action of the buttons.


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