How to get a response for a support ticket?
I am a new Pendo user and had to submit a support ticket about questions my team had on missing Pendo data. It has been a few weeks and the ticket has not been touched. I called their support line and left a message asking if there was an update as well as added a new comment on the ticket asking the same thing. Has anyone here had issues with the response time of a support ticket? Does Pendo simply have a large volume of tickets and this is a standard time to wait for a response? Appreciate any insights or feedback!