Device tracking
Hi All
Does Pendo allow the ability to track device type on page visits. I am looking at identifying mobile device screen size when customers visits various pages.
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Hi All
Does Pendo allow the ability to track device type on page visits. I am looking at identifying mobile device screen size when customers visits various pages.
Comments
Pendo certainly can tell you if the device is mobile or desktop. But I would love to see something more granular like what exactly is the screen size or screen resolution. C'mon Pendo this is basic stuff we're asking for here. Google Analytics has been doing it for years.
You can actually track the screen size using click events on a Feature. Select a Feature that a lot of your users will click (since it only records when they have clicked).
Then inside Tagging the Feature
Open up Event Properties and select +Event Property
On Event Properties make sure that you name it something that is unique - it will collect this data for you but you don't want to overwrite the data from one feature to the next. Then after naming it I use "myapp_screenheight" as an example of a unique name (it also helps me know which part of the size I'm collecting.
Then select Advanced JS
Then type in screen and a period (this will allow you to choose from a long list or continue typing). Choose height (or type it)
Hit apply and it will start gathering this information on every click.
To get the width, add another click event to the same Feature, and choose screen.width
After it's collected data, you can find your screen size columns on the Feature in the "Event Breakdown" section.
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