New Visitors not showing up in dashboard

We have had a number of new users signing up and visiting the platform over the past few days but they are not showing up in pendo. I checked the exclude list and they are not being filtered out either. Existing user information are still being tracked and updated into the dashboard. Are their sessions being blocked somehow?



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  • I have also recently discovered that hundreds of users, for whom I have login record (from my back end) are not being created as Visitors in Pendo.  This is creating a big mess for reporting and analytics since we rely on Pendo for usage tracking.  Any help much appreciated!!


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