Monthly active users calculation
Hi Everyone,
I have excluded development and test environments using server host/domain in exlcude lists.
My Pendo subscription is for 1000 MAU's.
Will data from these excluded development and test accounts be considered for MAU calculation ?
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Hi Gautam Trikkadeeri! Thanks for your patience while we work through our backlog. Hopefully you've found an answer, but in case you haven't - data from excluded development and test accounts will not be considered for Monthly Active Users (MAU) calculation in Pendo. The exclusion list that you have set up in Pendo should filter out traffic from those environments, meaning that only data from your production environment will be included in the MAU calculation.
Thanks!
Hi Gautam Trikkadeeri! Thanks for your patience while we work through our backlog. Hopefully you've found an answer, but in case you haven't - data from excluded development and test accounts will not be considered for Monthly Active Users (MAU) calculation in Pendo. The exclusion list that you have set up in Pendo should filter out traffic from those environments, meaning that only data from your production environment will be included in the MAU calculation.
Thanks!
If we set up a guide to populate a banner using Pendo on a specific URL, and a person sees that banner and closes it out.... is that person considered a "user" and counted towards the MAU's?
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