Visitors linked to multiple / wrong accounts
Hii, I'm dealing with a weird situation: some of my visitors are getting linked to multiple accounts. Our application does not have this functionality: visitor-account is always a 1-1 relation. We have been trying to find out where this could be coming from, to no avail.
Anyone can chip in on why this might be happening? Thanks.
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Hi, Steven Cuypers! Has this been resolved?
It's more than likely being caused by something in your installation. Do you have a developer or engineer that can take a closer look at how you identify visitors and accounts? Something such as inadvertently passing the same account ID for multiple visitors on login.
Hope this helps!
Thanks Erica, No this has not been resolved. I will check with the engineering team.
Regards,
Steven
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