Installing Pendo for Dynamics 365

Aron Lazar

July 23, 2023 07:37

Hi,

what's the reason for Pendo's recommendation to add Microsoft Dynamics as an extension application in the Subscription tab and then access Pendo via the Pendo Launcher, as opposed to installing Pendo as a package in Dynamics 365 Solutions?

Reference: https://adoptsupport.pendo.io/hc/en-us/articles/4410748760475-IT-Path-For-Extension-Deployment-via-MS-D365-CE-

Regards,

Aron

Comments

1 comment

Official comment

Chris Hoffman
October 31, 2023 15:06 (Edited October 31, 2023 15:11)
Hi Aron,

Great question!

Microsoft Dynamics is typically used for Employee-facing use cases. Lots of Employee-facing software is not built, rather it is bought or licensed such as MSD365 CE, Workday, Salesforce, Coupa, Jira, etc.

Licensed software rarely allows licensees to install custom code preventing you from adding Pendo's javascript snippet. That is why Pendo developed a browser extension called the "Pendo Launcher". By deploying the Pendo Launcher across your Employees' machines, you can enable Pendo on any web application - licensed or built - with a few clicks!

The Microsoft Power Apps developer framework, however, does allow you to install Pendo's javascript snippet 'natively' as described here:
- Model-driven Power Apps (examples: MSD365 Sales, MSD365 Customer Service, MSD365 Field Service, etc.)
- Canvas Power Apps
While you can install Pendo's javascript natively into your MSD365 Power Apps, the Pendo Launcher may still be advantageous.

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