Is there a way to make a guide appear after a user selects a specific rating (1-5)?
I'm building a "Rate your experience 1-5" guide and I want to show a second guide only to people who select "5" and a different guide to people who select 1-4. Can this be done?
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Chris Ashby just curious about your use case because we are looking to do something similar, but more from a perspective of conditional questioning and answers. Just curious what you all had planned for the second steps?
I think this new feature could be helpful for you that Pendo just rolled out. It's a bit limiting since it's new but could be worth looking into: https://support.pendo.io/hc/en-us/articles/15145835158299-Guides-Logic.
Separately, my team at Citrix has done this in the past with "logic" steps. The user would submit their response on step 1 and be advanced to step 2 where we would have some custom JS logic. This would require custom code on step 1 and step 2. Step 1 would have logic to capture the value the user selects between 1-5 and use that value in step 2 that would direct the user to the appropriate guide or step we want them directed to. We use this a lot with NPS (anyone 0-7 get a flow to gain more in-depth feedback and anyone 8-10 get a slightly shorter flow to see if they have any additional feedback).
At Citrix, we've effectively employed "logic" steps in user interactions. Users progress from step 1, submitting responses, to step 2, guided by custom JS logic. The captured value (1-5) in step 1 directs users in step 2 to relevant guides. This method optimizes NPS feedback, channeling 0-7 scores for in-depth insights and streamlining the flow for 8-10 scores. Explore more with Remini Mod APK.
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