Raw data is available but dashboard has nothing to display(0 user, 0 visitor, 0 events)

I see raw events(subscription settings => app => Raw Events), but my dashboard has nothing to display.

Context: From my React app (Next.js), I first load the Pendo scripts (taken from Subscription Settings => App => Install Steps). When the user logs in, I initialize Pendo with the script below (I tried multiple variations, but none worked). I can see the data in the "Raw Event" section, but my dashboard still has nothing to display.

 window.pendo.initialize({
          visitor: {
            id: id, // a guide like structure
            full_name: name,
            language: 'en_US',
            email,
          },
          account: {
            id,
          },
        });

Source: 
https://support.pendo.io/hc/en-us/articles/360046272771-Developer-s-guide-to-implementing-Pendo-using-the-install-script#h_01HHYEP9R6BYX5TC63ZC647VRS

Thanks,
Dhiraj