Mobile Pairing stuck on grey chevron

I am trying to pair my Apple phone to tag new pages in our iOS app. After scanning the QR code and allowing the app to be opened, I see on my phone a fab with a grey Pendo logo. It does not change to pink or the camera icon after waiting an extended period of time, nor after having re-installed the app or cleared my cache. I wonder if I am missing a step somewhere, but can't find any documentation on seeing a grey logo anywhere. Does it mean the page has already been tagged?

My colleagues have already been successful in tagging pages and features in the past, so I know the Pendo integration should work.

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  • Official comment

    Hi Anne,
    Maybe you can contact one of our TS and schedule a call to see if we can spot the issue?

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