Mobile Pairing stuck on grey chevron
I am trying to pair my Apple phone to tag new pages in our iOS app. After scanning the QR code and allowing the app to be opened, I see on my phone a fab with a grey Pendo logo. It does not change to pink or the camera icon after waiting an extended period of time, nor after having re-installed the app or cleared my cache. I wonder if I am missing a step somewhere, but can't find any documentation on seeing a grey logo anywhere. Does it mean the page has already been tagged?
My colleagues have already been successful in tagging pages and features in the past, so I know the Pendo integration should work.
0
Comments
Hi Anne,
Maybe you can contact one of our TS and schedule a call to see if we can spot the issue?
Please sign in to leave a comment.