Ensuring Session Continuity Across Subdomain Integrations in Pendo Replay
I'm currently using Pendo with two integrations, one on a subdomain and another on a separate subdomain/path.
When users navigate between these contexts, the replay sessions are treated as distinct, resulting in a new session start on each transition.
I'm trying to understand if it's possible to unify these transitions into a single session replay or if this behavior is expected. Specifically, I’d like to know:
- Can a single continuous replay session be maintained across two subdomain integrations, or is session fragmentation the expected behavior?
- Is session inactivity expected when transitioning between these subdomains, and if so, can it be managed?
- What additional metadata fields (beyond
visitor id
andaccount id
) are necessary to help Pendo recognize it as the same session replay?
For reference, both integrations pass the following visitor and account metadata:
// First integration
visitor metadata:
- email: email@example.org
- id: 78b28f4d-89dc-40d3-a8f7-fe4870e83192
- firstName: First
- lastName: Name
- role: Role Name
- language: en_USaccount metadata:
- id: 61f08583-e5ac-4f37-96af-a02144496ac7
- orgName: Org Name
- entities: ['1']// Second integration
visitor metadata:
- email: email@example.org
- id: 78b28f4d-89dc-40d3-a8f7-fe4870e83192
- firstName: First
- lastName: Name
- role: 1
- language: en_USaccount metadata:
- id: 61f08583-e5ac-4f37-96af-a02144496ac7
- orgName: Org Name
- entities: ['1']
Any guidance on configuration adjustments or API settings would be greatly appreciated.
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