TIP: Use a second page on your NPS!

Pinned Featured

Comments

5 comments

  • Avatar
    Hamutal Eviatar

    Can you please share how did you set the second page questions? I only see an option for 1 follow-up question... 


    Thanks

    3
    Comment actions Permalink
  • Avatar
    Doug McDaniel

    This is awesome, Vinay! Thanks for sharing your use case and results with the community. This is definitely a common area of interest for many of our customers. 

    0
    Comment actions Permalink
  • Avatar
    Liz Feller

    Very interesting application! We haven't done much to tweak our NPS, and I'm currently trying to figure out how long people are leaving the NPS up and trying to work around it vs. just answering or closing on the first day. Another round of optional questions is interesting for sure, and I might try it with some A/B segmentation.

    0
    Comment actions Permalink
  • Avatar
    Gugga Gustafsdottir

    Vinay Shukla This is very interesting! I've been struggling with low response rates to NPS and thinking of ways how to improve this. Would you mind sharing how you went on about this? I'd be happy to jump on a call if that's easier :) 

    Best regards,
    Gugga Gustafsdóttir
    Senior Customer Operation Specials
    gug@siteimprove.com

    0
    Comment actions Permalink
  • Avatar
    Eric Miller

    You could either add an additional step to your NPS guide with some follow-up poll/questions (the NPS allows the addition of steps), or perhaps you could create an action button that launches a separate guide with the follow-up.

    0
    Comment actions Permalink

Please sign in to leave a comment.