I just published a guide but I don't see it in my app
If you've published a guide and aren't seeing it live in your app, check these common culprits:
- Make sure you're included in the guide segment
- Check the guide location. If it's specific to a certain page, make sure you're in the right spot
- Check activation method and guide throttling. Automatically-activated guides are designed to be seen only until dismissed or completed. If you tested the guide in staging and saw it, then you won't see it again when it's published (unless you clear the guide data first). And if you have throttling enabled, you may not be eligible to see your guide yet.
If none of those seem to be the problem, check out our guide debugger + tutorial
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If you've published a guide and aren't seeing it live in your app, check these common culprits:
If none of those seem to be the problem, check out our guide debugger + tutorial
I am having this problem, but I know for a fact that my Guide can be and is being seen by others in the Staging environment. Would I get blocked for having too much activity with a Guide for some reason? A colleague who has worked with Pendo a good deal said this has happened to him in the past for that reason, and he had no workaround. This seems a severe bug if so, since it's natural to have a lot of interaction with a Guide you are testing as a creator.
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