How do I track when a user "tabs" into a tagged field?

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Asad Lalani

• June 02, 2021 18:24

We have an internal product in which the user, often, uses the keyboard to navigate from field to field/button/etc.

2 part question:

1) Is there a way to count this "tab" as a click?

2) Is there a way to count the click IF AND ONLY IF the user down/up arrows within the field to select a specific item? (Benefit here being that we don't count "tabs" as clicks if they were just passing over it).

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  Howard Lio

  • June 03, 2021 19:04

  Pendo natively only tracks “clicks” from when a user clicks with the mouse. We don’t track tabs or key entries into a field.

  You will need to setup a listener and send Pendo a trackEvent to capture that data.

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