Providing a list of requests to my customers

Has anyone been asked by their customers to provide a list of enhancement requests that originated within their organization? How have you handled this? If you did not provide this list, how have you handled the messaging?



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  • There are several ways to do this. If you use a CRM, you could create a new case type called Feature Request, then build an exportable report when requested. Your other option would be to have a section on your community site called Feature Requests, where people could submit ideas that can be upvoted or downvoted by the community. Another option is a service like this

    If you don't have any of those options available, you'll probably have to tell them that OR scroll through all of their correspondence and track them down.


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