We have a native mac client and when a user clicks a button or link in the native app, we want to launch our web client and show a pendo guide at that time specific to the button/link click. What is the best way to do this?
So we have a use case that we are trying to accommodate.
Use Case: We have a native mac client and when a user clicks a button or link in the native app, we want to launch our web client and show a pendo guide at that time specific to the button/link click.
I am being asked about “deep linking” but I don’t think that is possible. But my idea is to write some metadata into the visitorId when I pendo.init() the web app and then trigger the guide by segmentation looking for that metadata. Any other suggestions as to how to satisfy this use case or has anyone done this before.
The one problem I see is that I will need to clear this metadata or change this metadata depending on what the visitor clicks in the native app. I will have to be careful around that so I trigger the right guide or I trigger no guide when the web app launches. Thank you in advance!
Comments
it sounds like your native mac app specifies a URL for your web application
if that's the case, then maybe the solution is just to use Guide permalinks?
https://support.pendo.io/hc/en-us/articles/360032203891-Guide-Permalinks
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