Drift integration notifying customers of messages?
Does anyone use the Drift integration? We considered it but at the time it didn't actually notify the user when we replied so we felt it would be a poor user experience.
I checked the integration today and I see this: "Prompt New Messages - show the user a prompt when a new message arrives"
Does anyone have any insight on what this actually does and any feedback on how they're liking the Drift integration overall?