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SFDC Integration w ID

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Shannon Lin

Hi! I've read through this article here and have questions about the one-to-one matching key. Currently, a user types a particular ID into a text box on our website that matches exactly an ID to Salesforce. Is it possible to use the ID they typed to match their user behavior tracked through Pendo to SF? Or does the ID need to be Pendo metadata?

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    Doug McDaniel

    Hey Shannon -

    The ID Pendo uses to match does need to be a component of metadata on the visitor. 

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