Is it possible to have a guide appear automatically after a certain amount of time to a dynamic segment?
Hi Pendo-Team!
I would like to know if it is possible to trigger a guide for a specific segment 14 days after the users of this segment clicked on a specific area?
More specifically, we would like to trigger a 1-question survey to all of the users that clicked on a specific UI element 14 days after it was clicked. Preferably, the segment would automatically be updated with users who clicked on the specific UI element.
Is this possible or are there any workarounds that you would recommend?
Thank you! 🙏🏻
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Comments
Hey Oliver,
It's not possible to automatically segment a guide to target 14 days after a certain feature click. To my knowledge, you'd only be able to segment on if they have used it ever, or within the last X days.
Maybe someone else in the community can comment on the thread if you have workarounds similar to this use case!
Couldn't you do Guide > whatever it is > Not Viewed > within last 14 days AND Viewed > Within last 15 days.
I also would like to know if it is possible to activate a certain guide after x amount of days of the user starting service. We want to time out certain onboarding guides depending on how long they have been with us.
Wondering if this is still unavailable. Is there a way to activate a guide after x amount of days since first time visit? thank you!
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