Resource Center Module Fails to Display?

So I had everything working for my new Resource Center release and announcement!  Yeeaaaaa!. Wrong...

When I looked at the RC it looked like this.

Customers saw this. 

Because I failed to note that in the Resource Center in Pendo > Draft Section > Module(s) was set to Stagged and incorrect segment. 

Ensure the below for the Guide and the Segment are correct. 
Correct. (The guide is Public. The segment is Everyone.)

Now clients see this as desired from the start.



  • Super helpful tips Tim Macnamara! To add on, another gotcha is you need to have some content in your modules, otherwise, nothing will show.

    For example, this happens sometimes when customers initially launch a resource center with an announcement module, but no announcements. If there's nothing to show, then the module (and even the RC badge itself) won't display.


  • haha Angus Yang, it's not just customers, I scared myself too when the guide modules weren't appearing as well. 

    Thanks Tim Macnamara for sharing this great walkthrough! Check those segments and draft statuses!

  • ... and last but not least, make sure Page Location of your Guides aligns with the module's presence. 

    If you create module with guides that only show on Page A, the module will only appear when the user is on Page A. 


Please sign in to leave a comment.

Didn't find what you were looking for?

New post