Ignore case in Segment rules?

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Eric Miller

• September 16, 2021 14:59

The article on Segments indicates that text fields are case-sensitive. Is there anyway to override this behavior when creating a rule? We have some text-based data that sometimes is capitalized, sometimes not. We are not able fully capture the segment when some metadata is not picked up due to a difference in case.

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  Howard Lio

  • September 20, 2021 17:52

  Hi Eric Miller,

  Followed up with the product team and unfortunately there is not a workaround. You would have to add individual OR rules to account for different case text fields. 

  Again sorry for the update, but this will be good feedback for our product team to consider. Hope this helps.

   

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