how do I update an NPS survey from universal to score based response?


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    Angus Yang
    Hey Howard, 
    When you're in the designer and managing the guide in your app, it does look grayed out in the Behavior tab, but you are supposed to edit the building block in the guide itself. So all the universal responses are shown in 3 separate lines. In my screenshot below, you'll see 0-6 shows a response of "Hi" which is my first building block.
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