What happens to the NPS survey if a user closes the browser? Can you prompt the survey to be seen again if dismissed?


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    Howard Lio

    Big props to Angela Holly for these answers:

    1. Just like a normal guide, it will pop back up again the next time they come back into the application. It won't be counted as 'dismissed' until users actually click on the X to dismiss the guide.
    2. There is not a default report. Technically you could tag the individual 0 - 10 buttons as "features" in Pendo and Pendo will show the clicks on each button. However, it's not super intuitive and admins will have to use Inspect Element to get the appropriate CSS selector for each one. Also if a user clicked on 1 and then clicked on 5 , Pendo would register clicks on both 1 and 5.
    3. Correct. Once dismissed, the NPS won't appear for the user again until the next recurrence cycle (assuming one is set). Here's a relevant feature request to vote for/review: https://pendo-feedback.pendo.io/app/#/case/85097
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