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    Greg Nutt

    Hey Damian - I wonder if you've gotten to any resolution on this since your initial post.  I'd be curious to hear what you've found, if anything.

    The first thing that comes to my mind, given your description, is that perhaps the video component of your second guide step doesn't load immediately or intermittently sends a response that Pendo interprets as an 'Unknown' error but could just be the effects of an Ad Blocker or similar interference.  These might explain why the usage metrics appear to show no issues, despite the "Unknown" errors in the response.

    As for the 'Page Mismatch', I agree with your hunch that perhaps there is a browser plugin that is preventing that site redirect as a precautionary measure.

    Interested to know if you figured it out!

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