Resource Center - Onboarding Guides not appearing

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    Angus Yang

    Hey Jonathan, 

    Are the onboarding guides segmented to a certain group? Off the top of my head, I've seen onboarding guides targeted towards users whose "First Visit" was within the last 30 days, so it might not work if you're testing in your own account. 

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    Evans

    Hi Angus,

    They're all for everyone. One of the sitewide is a one-time appearance, then I was hoping they could call it up again from the Resource Center. But since none of the rest of them are, I'm not sure what's up.

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    Angus Yang

    Hmm, if these are the same guides & they DO show up in the Guide List Module, but NOT the Onboarding Module... is there any segmentation on your onboarding module? I did a quick test on my side and things are working as expected, if there isn't any additional segmentation then I'd recommend reaching out to support@pendo.io for help.

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    Evans

    Hi Angus,

    Yeah, I've been careful to make sure there is no segmentation for now. I'll reach out to support. That tends to be a daily activity for me with these bugs. *sigh*

    Thanks for trying!

    Jonathan

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