Pendo Capturing search data

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6 comments

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    Angus Yang

    Hey Kaushik, there's not really a great way to capture all the search strings in Pendo. 

    Click Event Properties might have similar functionality with limitations, but I'm curious to see if anyone else has any experience with this.

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    Greg Nutt

    Event Properties are the way to go here.  The common use case anecdote that I share is around a Search Bar for a support portal.  It would be valuable to capture not just WHEN users search for support, but also WHAT those users are searching for to better understand areas you could proactively work on resolving.

    Some considerations for Click Event Properties:

    1. There is a setting that needs to be enabled to allow for Click Event Properties to be configured.
    2. A user with 'Subscription Admin' role will need to be the one to configure the Event Property.

    Finally - there is a chance your users may include PII within the Employee Search option you are looking to capture.  Consider the data you are expecting to receive here and have the conversations internally to ensure that this is actually data you want to capture.

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    Kaushik Bhupathi

    Thank you all for your inputs. Yes Admin access is needed for event properties. I am working with admin team for the same. Will get back to you once my POC is done.

    Thank you again.

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    Rachel Lu

    Hi all, 

    When capturing a search interaction, does a feature tag capture when the user hits "enter" on the search without a mouse click? Does the team need to set up a track event to capture this nuanced behavior?

    Thanks,

    Rachel

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    Greg Nutt

    Hey Rachel,

    Pendo does not capture "enter" key presses natively.  The web browser has to register it as a true mouse click for Pendo to capture the event.  Your product teams could, however, set up a Track Event for when the Search operation occurs to inform Pendo that the event happened, regardless of how it happened.  You could even set up Event Properties at that point to potentially share whether it was a mouse click or key press that triggered the event - if your tool captures the distinction.

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    Rachel Lu

    Thanks Greg!

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